What is a home warranty?

First things first, what is a home warranty? It’s a policy that you purchase to cover repair work for your home’s main systems or appliances.

For example:

It will cover the labor to fix a failed part on a product that your manufacturer’s warranty doesn’t.

It will pay for the plumber to fix a broken pipe but not the damage to your home, which your insurance policy should cover.

Therefore, it can work hand-in-hand with other home policies when something goes wrong.

It’s important to keep in mind that a home warranty is different than home insurance.  It’s similar in how car insurance and a car warranty cover different items. Home insurance, like car insurance, covers unforeseen damage and catastrophes, whereas a warranty fixes things that brake earlier than they should have.

What are the home systems covered and yearly cost?

Policies typically include air conditioning heating systems (HVAC), water heater, furnace, plumbing, any built-in appliances such as refrigerator or dishwasher, and for an additional fee, you can add “extras” such as a swimming pool systems.

One year of coverage usually costs $400-500 with a $100 deductible when you make a service call.

Who can purchase a home warranty? 

Some warranty companies will allow a homeowner that has been in their home for a long time to buy a warranty. This is a great improvement since previous home warranties could only be purchased by new homebuyers at the time of settlement.

What do consumers need to know before they buy?

It’s very important to read over the fine print of your contract and understand what is covered and what is excluded. Here are some typical actions to be aware of for standard packages:

• Covers repairs on large systems (heating or air conditioning) but does not always cover replacements. Typically, it will help your keep appliances functioning and in working order.
• Won’t cover if breakage is due to poor maintenance by the homeowner; typically covers “normal wear and tear” of an item.
• Excludes certain items – i.e., may cover refrigerator repairs but not the ice maker.
• Doesn’t cover items once they reach a certain time period or beyond its serviceable life (i.e., 20+ years old).
• Doesn’t cover pre-existing conditions. Items need to be properly installed, maintained, and in good working condition when you apply for coverage.
• Doesn’t typically cover roofs and exterior items.

What happens when I need to have something repaired?

A home warranty company requires you to contact them first when something breaks. They will then contact their service providers to send to your home. They will pay the service provider once the claim is approved.

If you call a service provider without contacting them first, the company may not cover the repair.

You do not control who can come to your home to repair an appliance or major system. That can be a major downside to some homeowners, especially if they have to wait a long time for a repair.

If your furnace breaks down during a cold spell, you have to wait for the home warranty company to deal with their subcontractor.

What if something is not covered when I thought it was?

Like any warranty for any other type of purchase, there are times the warranty company can choose not to cover something. So remember, read the fine print carefully so you know what coverage you’re getting.

What do I look for in a home warranty company?

It’s important to find a reputable company that has been highly recommended by others.

• Investigate its long-term history and Better Business Bureau information.
• Compare coverage levels and upgrades to standard packages along with deductibles and service fees.
• Read the fine print in the contract to understand any co-pays and exclusions.
• Understand how you can cancel a contract.

Let me know if you have any questions about getting a home warranty whether you’re a current homeowner or new homebuyer.  Simply email me here.  

Happy Home Owning!

-Amanda